WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS I will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*||HI &AK Standard Shipping||HI &AK 2-Day Shipping||HI &AK Overnight Shipping|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see my Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
I can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
I am not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you when available.
Standard shipping is a flat rate of $5.00 within the Continental United States.
Shipping outside of the Continental U.S., expedited shipping, and special requests will be charged at full cost.
For shipping original artworks and limited editions outside the Continental U.S., please contact me to
discuss the best and most cost-effective way to ship your art. All
shipping and handling costs must be borne by the buyer. I use USPS for
international shipping but I'm happy to ship with any carrier you're
comfortable with. Art By Tobias will not be responsible for import
duties and taxes required for international shipping.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- I do not accept returns; all sales are FINAL.
- I do my utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact email@example.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact firstname.lastname@example.org as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email email@example.com
WHO TO CONTACT?
You can reach out at any time by email at firstname.lastname@example.org
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow me on my social media pages as I am constantly posting about new work!
What Medium do You use?
I produce a large variety of my work digitally using the Procreate app on my iPad Pro. This allows me to print my work and offer affortable options for collectors on any budget. I do take a very traditional approach when I work digtially and treat it much the same as pencil on paper. Some of my work I will produce traditionally using a variety of colored pencils, markers and ink. These pieces are unique and will never be printed or mass produced. So if you purchase an original, you can be sure you are the only one to own it.
do you draw caricatures or people?
I get asked this often at shows and events. The plain and simple answer is no, in the sense that I do not do "on the spot" caricatures at evetns or parties. I do however take on commissions for stylized caricatures that I can take my time on from the comfort of my studio. Results will vary as I am not a portrait artist by trait. I will do my best to capture the likeness of who I am drawing.
I absolutely DO NOT draw realistic portraits.
Do you do tattoos?
Another frequently asked question at shows and events, even more so than the caricatures. The answer is no. I can however design a tattoo for you.
Tattooing is on my list of artforms to master and I am still open to apprenticing and learning this craft. So this may still be in the works.